Workers on T-Mobile’s social media customer service team, who respond to customer questions, comments, and complaints on sites like Twitter and Facebook, are trying to start a union. On Wednesday, they announced the creation of the “T-Force Social Care Alliance,” posting a letter tying their decision to pay cuts, layoffs, and management’s lack of response to employees raising concerns about those issues.
The letter says that T-Mobile has cut monthly bonuses for T-Force (the…
