In 2011, amid one of the Cadillac brand’s many reboots, General Motors introduced the Cadillac User Experience (CUE) to its then-latest generation of luxury sedans and SUVs. CUE was a touchscreen infotainment suite, smartphone integration system, and a capacitive touch panel on the dashboard that used haptic feedback in place of physical buttons.
It was an utter disaster. Reviewers at the time, as well as owners, panned CUE’s unresponsiveness, bizarre menu layouts and lag. Car and…
