How bad business broke the smart home

The smart home is still broken, and surprisingly, interoperability isn’t the issue. The problem is, when it comes to connected devices, consumers are buying hardware that behaves like software. And unlike hardware, which fails in fairly predictable and established ways, software breaks in opaque and surprising ways. It’s hard to classify this disconnect. It can feel like you don’t really own your connected devices or you can’t rely on them. And if we want things to get better for…