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Dubai News Club > Tech > How Asus is overhauling its customer support after Gamers Nexus investigation
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How Asus is overhauling its customer support after Gamers Nexus investigation

Press Room
Last updated: 2024/06/14
Press Room
Published: June 14, 2024
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ASUS now has a new inbox called “[email protected]” that they have created specifically to re-process prior RMAs that customers feel were unfairly classified, were misclassified, or charged for a service that should be free

ASUS has published a timeline for improvements: June 14th, today, is the publication of this email and template. ASUS has promised us an email this month with other changes.

ASUS has committed to refunds of service charges for unnecessary repairs which customers…

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