If you read The Verge, then you probably know your tech, and so it’s likely that you’re sometimes asked to help troubleshoot computer issues by friends, family, and / or neighbors. It can be something as simple as just turning on the Wi-Fi or as complicated as having to update a BIOS. Whatever’s wrong, it’s much harder to sort out if you’re not in the same room as the computer in question — and trying to work with someone over a phone call can be a lesson in frustration.
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