Yelp is introducing some new AI features that aim to help users discover new establishments and narrow down customer reviews. The AI-powered “Review Insights,” announced today as part of Yelp’s end-of-year product release, quickly summarize how customers feel about certain aspects of a business, such as food quality, service, ambiance, and wait times.
Review insights are aggregated sentiment scores that provide a quick overview of topics using facial icons — positive, neutral, and…
